Privacy Policy
Effective Date: September 18, 2026
1. Introduction
Welcome to Foodmate. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our food delivery application to browse menus, place orders, and receive deliveries.
2. Information We Collect
To ensure smooth order processing and delivery, we collect the following information:
- Account Information: Name, email address, phone number, and password.
- Delivery Details: Physical addresses, GPS location data (to track and fulfill deliveries), and delivery instructions.
- Payment Information: Transaction history and payment details (processed securely via third-party payment gateways).
- Device & Usage Data: IP address, device type, operating system, and app interactions to optimize performance.
3. How We Use Your Information
We use your data strictly to provide and improve our services:
- To process and fulfill your food orders.
- To allow our delivery riders to find your exact location.
- To communicate order status, promotions, and updates.
- To provide customer support and resolve disputes.
4. Sharing of Information
We only share your information with parties directly involved in fulfilling your order:
- Restaurants & Vendors: Your order details and name are shared with the restaurant preparing your food.
- Delivery Riders: Your name, phone number, and delivery address/location are shared with riders to ensure accurate delivery.
- Service Providers: Payment processors and cloud hosting services that help operate our platform.
- Legal Requirements: If required by law to protect the rights and safety of Foodmate and our users.
5. Location Data
Foodmate requires access to your device's location services to show nearby restaurants, calculate delivery fees, and track your order in real-time. You can disable location access in your device settings, but this may affect the app's core functionality.
6. Data Security
We use industry-standard encryption and security protocols to protect your personal and payment data from unauthorized access.
7. Your Rights & Account Deletion
You can manage your addresses and profile details within the app.
- Account Deletion: You can permanently delete your account through the app settings. Deleting your account will remove your personal data and order history from our active servers, subject to legal data retention requirements.
8. Contact Us
If you have any questions or concerns regarding this policy, please reach out to us: